Operations | Monitoring | ITSM | DevOps | Cloud

Unless end users (EUs) are directly prevented from using applications, they are unlikely to report IT anomalies or malfunctions; it’s much easier to restart a program or click “x” to make the error message disappear than submitting a ticket. Every day, employees settle for small IT glitches which never go reported, giving IT departments the perception of smooth service delivery while, in reality, EUs are experiencing constant obstacles and frustration.

One of the key pieces of wisdom regarding any kind of development project is that all software problems are inherently hardwaret problems. This is one among many reasons why devices like the iPhone and the Xbox have been so popular over the years. When software and hardware integrate properly, and code is written to specs that take full advantage of the platform, great things become possible.

Enterprise users of Office 365 often need to configure a multi-function printer to use the platform’s SMTP email capabilities on their network. There are several ways of doing this, each with their own benefits and disadvantages. In this guide we’ll be looking at the steps required in setting up Office 365 network printing and email under various conditions.

If your Healthchecks account is growing and is getting a little hard to manage, Healthchecks.io has a new feature for you: Projects. Use Projects to organize your monitoring dashboards, to have finer-grained team and API access controls, and to simplify your check-integration mapping.

The biggest challenge when a user complains of slow application is diagnosing why it’s slow: Is it due to a code-level issue or a database issue? Should we call the DBA or the application manager? Performance problems with the database can cause up to 70% of all application performance issues in production, according to consensus among database practitioners and experts.

It’s been a big month of great product updates in January, including the launch of the OpsRamp Winter Release, the ability to deliver collaboration across service delivery and IT operations teams with our certified ServiceNow integration and silver membership in the Cloud Native Computing Foundation (CNCF). In this month’s OpsComm, we’ll take you through some of the exciting news and updates at OpsRamp. To see all of the recent OpsRamp coverage, check out our newsroom.

What can you monitor with LogicMonitor? There are only two limitations. As a Sales Engineer, I'm often asked questions like "Do you monitor (insert specific technology resource here)?". Equally often, I'm asked whether and how easily LogicMonitor's core abilities can be extended to gather metrics from any resources that may be specific to the customer.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we look at the rise of augmented analytics and how it tackles the ever growing need for intelligent, data-driven insights.

January brought us many new things for 2019. There’s more to come in our 10th year.

Garbage collection is a key component of many modern programming languages, including C#. It’s even hard to imagine what programming would look like in C#, and other modern languages like Java, Ruby, and many others, without this tool.