Operations | Monitoring | ITSM | DevOps | Cloud

Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. Businesses use MSPs to manage IT infrastructure and other resources. In doing so, businesses outsource the maintenance and care of applications, networks, security, and other aspects of their IT operations to a third-party.

VirtualMetric and ConnectData Sintel stepped into a partnership to deliver all-in-one monitoring solutions for cloud service providers, managed service provider and telecoms in France. The new partnership combines the experience of ConnectData Sintel on the French market with the advanced capabilities of VirtualMetric to deliver in-depth data analytics for the health and performance of large infrastructures.

Are you a managed service provider (MSP) who monitors the networks of multiple customers from a central location? ManageEngine launches OpManager MSP, tailored for MSPs with customer-centered network monitoring and seamless management of different customer networks over multiple locations.

As COVID-19 cases began to rise around the world in March 2020, governments and businesses had no choice but to take extraordinary measures to flatten the curve. As an IT leader, you were likely tasked with helping entire companies transition to remote work all at once. Cubicles were replaced by home offices. Face-to-face meetings were replaced by video calls. Work performance was measured by tasks completed instead of hours worked. Digital connectivity became more important than ever before.

As MSPs work to support customers in 2020, they face a unique set of challenges—which is why they need dependable and robust remote support software designed specifically for their requirements. As the workforce becomes increasingly remote, it is crucial that managed service providers (MSPs) adapt their business practices to accommodate this change and properly support their customers.

MSPs use a variety of powerful IT tools to offer services to their customers and help small businesses compete against larger industry players. When considering whether a business should outsource its IT department to a managed services provider (MSP), the first step is understanding exactly what an MSP is and what it can do. This guide will explain how MSPs support small businesses, the many benefits of enlisting their services, and why they’re important for economic growth.

Ask a hundred IT pros and their managers what “cloud native” is, and you’ll get as many different definitions. In part it’s because public cloud providers (PCPs) seek to provide all things to all IT teams, but it’s also because each organization has different goals for cloud. If I could get away with it, I’d enclose cloud native in quotes whenever it’s unclear what business expectations are for PCPs.