Maximizing VoIP performance: Why VoIP monitoring is vital for IT organizations
Voice over IP (VoIP) is a fairly old technology, brought into prominence during the 90s as an alternative to the hegemony of public switched telephone network (PSTN) telephony providers in the market. While VoIP was an alternative to normal telephone at that time, it soon led to a cascade of technological developments that changed the IT landscape. In a modern IT organization, VoIP-based technologies are indispensable.