How SAP achieved world-class uptime through modern observability
SAP Customer Experience (CX) has undergone a remarkable transformation over recent years, evolving from fragmented monitoring to a scalable, automated observability powerhouse. In a recent fireside chat, Martin Norato Auer, SAP CX’s VP of Observability, shed light on the strategies, practices, and measurable impacts behind SAP’s SLA, uptime, and responsiveness achievements.