Operations | Monitoring | ITSM | DevOps | Cloud

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development.

Partitioning for Performance in a Sharding Database System

Partitioning can provide a number of benefits to a sharding system, including faster query execution. Let’s see how it works. In a previous post, I described a sharding system to scale throughput and performance for query and ingest workloads. In this post, I will introduce another common technique, partitioning, that provides further advantages in performance and management for a sharding database.

How to install the Site24x7 APM Insight Java agent in a Docker container

This video will walk you through the process of installing the Site24x7 APM Insight Java agent in a Docker container. Docker itself is the whole environment that helps you run, build, and manage your application, allowing APM to achieve its goals more quickly. Related links The argument to include in your application startup command.

Architecting for Reliability

As modern systems become increasingly more complex, the risk of incidents and outages increases. Old approaches to reliability can sometimes be adapted to novel system designs, but other times new methods need to be invented. In this panel session moderated by Datadog’s Jason Yee, you’ll hear from SRE leaders and systems architects across the industry about how they’re designing and operating systems to achieve greater reliability.

Democratizing Observability

DevOps principles have helped many organizations improve cross-team collaboration, which has in turn led to increased reliability and velocity in the development lifecycle. In this session moderated by Jason Yee, we hear from panelists who have applied these same DevOps principles to observability, helping them unlock data-based insights and empower teams to make smarter, more informed decisions.

How to centralize thousands of data sources with Grafana: Inside Adform's observability system

Over the course of two decades, Adform grew from a dream between friends huddled in a basement to a leading advertising tech platform powering more than 25,000 clients worldwide. Success brought external accolades, but it also created the need for internal innovation to support the company’s continued growth. In 2018, Adform was still operating in startup mode, which meant developers and teams cherry-picked the tools that worked best for them.

How Automation Playbooks Double Down on the Value of SOARs

So you’ve set up a Security Orchestration, Automation and Response (SOAR) platform. You’re now ready to detect, respond to and remediate whichever threats cyberspace throws at you, right? Well, not necessarily. In order to deliver their maximum value, SOAR tools should be combined with playbooks, which can be used to drive SOAR systems and ensure that SOARs remediate threats as quickly as possible — in some cases, without even waiting on humans to respond.