Operations | Monitoring | ITSM | DevOps | Cloud

Machine learning and artificial intelligence (AI) systems have long been touted as the future of medicine. A patient can walk into a doctors office, and after a quick scan discover their risk for a variety of diseases, and be given information on how to prevent them from occurring. Patients suffering from diseases like cancer can have treatment decisions made by an AI that can optimize care and maximize likelihood of survival.

One of the first questions you must ask yourself when deciding to construct an application in the cloud is whether your application will be built utilizing serverless or fully managed services. To begin, let me state that these are extremely loosely defined concepts and that there may be cloud services that fall somewhere in the middle, as well as others that are both serverless and fully managed services at the same time.

Microsoft Teams is a product that already before the pandemic started to gain popularity and, during, helped employees communicate and collaborate in their new remote offices. There are precursors to Teams - in Microsoft's portfolio, Skype for Business was retired last year, and after that, the increase of Teams users have been skyrocketing. Why Teams differ from some of the other communication alternatives is the many functions of teams that allow for much more than a chat, call, or virtual meeting.

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.