Operations | Monitoring | ITSM | DevOps | Cloud

For many years, I've spoken with power users in IT departments who love the insights they get from Nexthink. They can run complex queries, create dashboards, drill down into the network view, or implement new automations across thousands of digital workplaces. I've also noticed that these same teams have increasingly asked us to share the power of Nexthink with other IT functions, HR teams, or even employees.

A Service Orchestration and Automation Platform brings together several core automation capabilities—workflow orchestration, workload scheduling, and resource provisioning—into a single, policy-driven platform. The goal is to provide end-to-end automation across hybrid infrastructure, applications, data pipelines, and services.

Critically-acclaimed TV show The Last of Us is back. As a huge fan, I find striking parallels between the series’ post-apocalyptic environment and modern digital operations. Just as Ellie and Joel’s (the main characters) world was fundamentally changed by an unstoppable force of nature, today’s operations are being radically transformed by increasingly complex, interconnected systems, and the power of AI and automation.

IT infrastructures in the modern business landscape never stand still. The backbone that keeps the organization and its business operations running is expected to relentlessly scale with the newer technologies and challenges that are thrown in while keeping business functions online without disruptions. IT infrastructure transcends from networks and servers to applications and cloud environments, where every component is as crucial as the other. And the margin of error is very small.

Catchpoint has officially crossed a major milestone: over 3,000 intelligent agents now power our Global Agent Network. This isn’t just a big number. It underscores our commitment to helping our users monitor what matters, from where it matters most: the end user. With agents deployed across 105 countries, 346 cities, and every layer of the Internet stack, Catchpoint now offers the broadest and deepest visibility into user experience available today.

In Honeycomb’s Customer Architects team, we work with the full spectrum of team, scope, and budget sizes. “The data isn’t valuable enough” is something we’re always dismayed to hear, but we hear it often enough. The thing is, as much as we want it to not be true, no product or tool can magically maximize the value of your telemetry data—at least not without gobs of human input, oversight, and review.

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.