In the world of IT Service Management, the ability to effectively manage incidents is crucial to maintaining business continuity and customer satisfaction. That's why it's always a good idea to track Incident Management metrics from the start. We all know that incidents, ranging from minor service disruptions to major outages, can have significant impacts on an organization's operations and reputation.

We already know that nowadays businesses depend heavily on technology to maintain seamless operations. However, when critical systems fail, the consequences can be dire, impacting productivity, revenue, and customer trust. This is where Major Incident Management can make a difference. Understanding how to manage major incidents is crucial for any organization aiming to minimize downtime and ensure business continuity.

Welcome to our detailed guide, which will help you incorporate your current ilert configurations for incident management into Terraform. Here, you will find a step-by-step tutorial to import your existing ilert resources to the Infrastructure as Code project and recommendations from our engineering team on best practices to maintain consistency across your infrastructure and incident management processes.

AppDynamics has updated its advanced monitoring and observability solution for SAP environments, achieving a new SAP certification for integration with SAP S/4HANA Cloud. AppDynamics provides real-time insights into SAP and non-SAP performance metrics, ensuring smooth operations and compliance. In May 2018, AppDynamics launched its industry-first Advanced Business Application Programming (ABAP) agent, followed by newly released functionality on a quarterly cadence.

Cisco is expanding its strategic partnership with Microsoft by offering AppDynamics as a hosted solution on Microsoft Azure — providing more flexibility and choice to customers. This article originally appeared on the Cisco Executives blog. I’m pleased to announce that Cisco AppDynamics is now available on Microsoft Azure hosted in North America for customers and partners globally.

DX Unified Infrastructure Management (DX UIM) from Broadcom is a comprehensive solution for monitoring an organization’s entire IT infrastructure from a single platform. DX UIM provides IT administrators and operations teams with a centralized view of their infrastructure to ensure availability and performance of servers, network devices, storage systems, virtualization environments, applications, and cloud services.

This blog examines how smart retailers are blending the latest technology with their traditional brick-and-mortar stores to deliver outstanding customer experiences.

If your business has predictable compute workloads and wants to save on Azure spend, Azure Reserved Instances can make you the FinOps department’s new favorite person. But we’re getting ahead of ourselves. Before we tell you how you can start saving on your cloud spend, let’s define a few terms.

n our previous exploration of The Punchcard Paradigm, we traced the roots of modern compliance practices back to the early days of computing. We saw how the physical constraints of punchcards shaped programming practices and how those practices lingered long after the technology had evolved. Now, let’s dive deeper into why modern compliance is more critical than ever in today’s digital landscape.