Operations | Monitoring | ITSM | DevOps | Cloud

Implementation Teams (How To Get Started, FAQs)

Implementation teams play a critical role in introducing organizations to new systems and solutions. If you’re actively taking steps to improve workflow efficiency and streamline operations, implementation teams could help you to make significant steps forward. Let’s explore how professional service organizations use implementation teams to unlock the value of workflow automation and management solutions.

How to Perform Log Analysis

Logfile analysis plays a central role in enhancing the observability of your IT estate, helping operations teams and SRE engineers to identify issues as they emerge and track down the cause of failures quickly. As the number of log entries generated on any given day in a medium-sized business easily numbers in the thousands, viewing and analyzing logs manually to realize these benefits is not a realistic option. This is where automated real-time log analysis comes in.

On-call by default

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed. Note: This was adapted from an internal document we wrote about how we think about on-call at incident.io.