Operations | Monitoring | ITSM | DevOps | Cloud

(This article originally appeared in IT Pro Portal) The service desk as we know it isn’t going to vanish into thin air. But, there are some clear indications that the concept of the service desk as we know it is already evolving into something else, something more innovative. The old way of responding to tickets and problem-solving in silos is over.

The Kubernetes crew at Canonical is delighted to announce that Canonical Kubernetes 1.23 is now generally available. The team is committed to releasing in tandem with upstream so our users and customers can benefit from the latest features and improvements as soon as they become available. This blog is a quick introduction to Canonical Kubernetes and the top features available in release 1.23.

Not all data is destined to be public. Moving workloads that handle secret or private data from an on-premise setup to a public cloud introduces a new attack surface with different risks. As the public cloud environment shares its hardware infrastructure, a flaw in the clouds’ isolation mechanisms can be detrimental to the protection of sensitive data. The major public cloud environments tackle this by building their security following a defense-in-depth approach.

Interest in observability is at an all-time high. When we attended KubeCon in Los Angeles in October, observability and security were everywhere—in conversations with attendees and other vendors, during sessions, and in messaging at booths—indicating that there’s still an unmet need. In fact, Gartner declared that observability is at the ‘peak of inflated expectations' in a recent Hype Cycle report.

Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.

If you run an interactive website or application, JavaScript security is a top priority. There’s a huge array of things that can go wrong, from programmatic errors and insecure user inputs to malicious attacks. While JavaScript error monitoring can help you catch many of these issues, understanding common JavaScript security risks and following best practices is just as important.

Real User Monitoring (RUM) has been providing valuable insights into real user experiences for many years. It’s not every day that we see a new player enter the market, but last week we did, and a very powerful player at that – Amazon. Real User Monitoring for Amazon CloudWatch was announced at AWS re:Invent 2021, adding to their existing suite of over 200 products and services. As you can imagine, our ears perked up at this announcement and we’re eager to take a look.

Our technology-empowered world continues to evolve at rapid pace, and so do the expectations of customers. The brands that will succeed tomorrow and in the future will be those that keep up with that change. While the vast majority of companies have transformation initiatives, in my digital transformation consulting work, I have noticed four common misconceptions about digital transformation that have the potential to derail even the most well funded efforts.