Operations | Monitoring | ITSM | DevOps | Cloud

Data center automation is the process in which routine processes of data center operations are completed without any manual effort. It increases operational efficiency, improves data accuracy, and simplifies data center management. One of the leading organizations in driving automation via integration with Data Center Infrastructure Management (DCIM) software is Workday. Workday has been a Sunbird customer for over five years and currently has 900+ users on their system and growing.

We’re excited to announce the general availability of the LogDNA Agent 3.3, which introduces Linux and ARM64 support to our Rust Agent. This new support in our Rust Agent provides improved performance and enables a few features previously only available for our Kubernetes customers, such as various configurations within the Agent and the ability to run as a non-root user. Additionally, we have added in Prometheus Metrics that help provide insights into your Agent.

The forced transition of all business forms to remote work has created a high demand for hosting. To survive in the new conditions, even small coffee shops create their own web pages using the services of hosting providers or B2B eCommerce hosting platforms. Meanwhile, certain technical features of hosting do not allow one company to monopolize this relatively new services market. All this makes hosting service providing a promising form of business to this day.

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.

NiCE has achieved the Microsoft Co-Sell Ready status with its Microsoft 365 Service monitoring solutions for Teams, SharePoint, OneDrive, and Exchange. Microsoft’s global network of internal and partner executives utilizes the Microsoft Co-Sell Ready status to identify Microsoft accredited solutions. Co-Sell Ready partners are a selected group of software vendors meeting Microsoft technical and business standards delivering optimized and secured solutions.

I’ve been leading software teams for more than 20 years and one thing I’ve learned about metrics is that leaders tend to put too much emphasis on engineering metrics alone, without considering the bigger picture. After speaking to a range of engineering industry leaders, and poring over millions of jobs processed from software teams worldwide, we found that the most insightful and relevant metrics fall into three categories: What metrics are meaningful for your team to measure?