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Packet Capture Without "tcpdump" for Go Apps in Kubernetes
Every developer knows there are some utilities that are completely indispensable from their workflows. The programmer’s toolbelt, if you will. These toolbelts are usually different from person to person, but if there is one tool that everyone should use or at least know how to use, it is tcpdump. If you are unfamiliar, tcpdump is a tool that allows you to dump and inspect live network traffic being observed on a network interface.
5 things you can do to improve your customer support (part 1)
In around 2003 I worked as a level one tech for a very large customer contact center (1,500 call center agents) for a major American hardware vendor. This was around the height of adware and other greyware hitting Windows XP.
When is the Best Time to Flip the Switch on Your ITSM Strategy?
The short answer? Right about now would be a good time to flip the switch if you’re still using a rigid and outdated legacy ITSM tool! Legacy ITSM tools are not built for the intermittent changes the world throws at us. The lack of performance and efficiency in legacy ITSM tools restricts organizations from keeping up with technology changes and growing the business.