Microsoft Teams Phone is a powerful collaboration and communication tool, making the use of Teams easier and more flexible than ever. Many businesses want to grab the benefits of an easy-to-manage platform that flexibly supports the complexities of their existing operations, incorporating PSTN calling. But before you dive in, what are the key things you should know?

Over the past three years, the Microsoft Teams environment has become the de facto voice communication tool for a large percentage of organizations. But with many companies having implemented their Teams setup rapidly in the face of a dramatically changing business setting, some IT teams have been struggling to know how to get the most out of their Teams environment.

The person speaking to you can only hear a sort of robot voice and the dreaded pixilation of your face on a video chat has descended on your important call with your team or, much, much worse, with a VIP client – does panic set in? Well, if your IT team doesn’t have a good way to boost Teams call quality then yes. Inconsistent Teams call quality is a problem plaguing businesses in every sector, and it’s an issue that can have a real negative impact on an organization.

If your business relies on Microsoft Teams to keep employees connected and productive, it is highly likely that some portion of your user base is experiencing problems such as delay or failed calls every day. If this is a surprise to you, you may be wondering what the impact of this is on your business. In the second edition of our blog series, we look at how to measure the impact of these undetected issues, and the Microsoft Teams ROI of implementing solutions to detect them more proactively.

Microsoft Teams has become a critical communication and collaboration tool for thousands of enterprises around the world. Teams is keeping today’s hybrid workforce connected and productive through video and voice calls, chat and connectivity to other Microsoft 365 applications like Outlook and SharePoint.

The abrupt transition to remote work that has occurred over the past few years has caused Microsoft Teams to become an indispensable application for many companies. As such, it is absolutely imperative to make sure that Teams users have a good experience, particularly with regard to call quality. Herein lies the problem. Although Microsoft has provided some rudimentary tools that can be used for user experience monitoring, those integrated tools are inadequate for enterprise use.