Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Microsoft 365 and related technologies.

Microsoft Teams Outage, TM612617: Users may be unable to access Microsoft Teams using web browsers

This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Editor’s Note: This outage lasted about 2 hours including the time to roll out a fix, Exoprise customers knew of the issue around 35 minutes before Microsoft. Exoprise proactive monitoring first detected the outage in North America starting at 7:20 AM EDT.

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Top 12 Microsoft 365 Metrics

Essential metrics for monitoring M365 environments When it comes to managing your Microsoft 365 environment, monitoring metrics are essential to ensure the health and performance of your systems. With so many different metrics to track, it can be challenging to know where to begin. In this post, we will discuss the top 12 Microsoft 365 monitoring metrics that every expert should be tracking.

Troubleshooting Microsoft OneDrive

Organizations heavily utilize Microsoft OneDrive for multiple reasons. Whether it be to back up files, share them across the organization, or have access to them from anywhere, issues with one drive can be extremely impactful and costly. When running into issues with OneDrive, you’ll find that there isn’t much Microsoft provides as far as troubleshooting tools.

IT Teams Flying Blind During Microsoft Outage

On June 5th, Microsoft experienced an outage for many of their Microsoft 365 services including: Outlook on the web, Teams, OneDrive for Business and SharePoint Online due to a service update. When Microsoft service availability goes down the scramble is on for IT teams to quickly pinpoint the issue to mitigate productivity roadblocks for their users and this outage was no different.

Why You Should Care About Microsoft Teams Monitoring

With the rapid growth of hybrid work, the need for collaboration tools that centralize audio, video, chat and documents have never been more critical. Most departments in your organization use Microsoft Teams to conduct business; VIPs conducting executive meetings in your Teams Meeting Rooms, Sales organizing calls and meetings with their prospects, Customer support teams contacting your customers and scheduling potential meetings to help them, and R&D organizing their meetings.

Office 365 Monitoring: The Challenges, and What to Do About Them

Office 365 is used by more than one million companies around the world. Business employees count on these apps constantly to do their jobs, whether they’re writing documents, updating spreadsheets, building slides, or checking email. While cloud-based apps like Office 365 offer undeniable advantages for enterprises and business users, they also create tough challenges for IT operations and network operations (NetOps) teams.

Troubleshooting Microsoft Teams

Issues with Microsoft Teams can be very impactful for organizations. There is a huge loss in productivity associated with teams performance issues and outages, it is also extremely disruptive to workflows. There are also financial costs to these issues, at the end-user level this can cause end users to miss deadlines and delay projects and the cost of IT Teams spending time troubleshooting or requiring external consultants or even Microsoft to assist, this cost adds up over periods of time.

NiCE Active 365 Management Pack 4.2

As more and more companies move towards Microsoft 365, it’s essential to have the right tools to monitor the platform effectively. Monitoring Microsoft 365 can be a complex task requiring advanced monitoring tools to ensure the smooth and uninterrupted functioning of the platform. This is particularly important for businesses that rely heavily on Microsoft 365 for daily operations.