Operations | Monitoring | ITSM | DevOps | Cloud

If your business relies on Microsoft Teams to keep employees connected and productive, it is highly likely that some portion of your user base is experiencing problems such as delay or failed calls every day. If this is a surprise to you, you may be wondering what the impact of this is on your business. In the second edition of our blog series, we look at how to measure the impact of these undetected issues, and the Microsoft Teams ROI of implementing solutions to detect them more proactively.

Microsoft Teams has become a critical communication and collaboration tool for thousands of enterprises around the world. Teams is keeping today’s hybrid workforce connected and productive through video and voice calls, chat and connectivity to other Microsoft 365 applications like Outlook and SharePoint.

The abrupt transition to remote work that has occurred over the past few years has caused Microsoft Teams to become an indispensable application for many companies. As such, it is absolutely imperative to make sure that Teams users have a good experience, particularly with regard to call quality. Herein lies the problem. Although Microsoft has provided some rudimentary tools that can be used for user experience monitoring, those integrated tools are inadequate for enterprise use.

Last week we launched a number of features across the PagerDuty Operations Cloud portfolio to help teams minimize downtime and protect customer experience. One of the areas where PagerDuty continues to invest is collaboration and communication during incident response to ensure that all impacted stakeholders across the business are updated in real-time.

A Microsoft Teams rooms strategy might seem like more effort than it’s worth on the surface, but you’d be surprised how much impact it can make. With many businesses now mixing in-person and remote Teams meeting participation, planning and optimizing how it works just makes sense.

Microsoft Teams is a popular integration request for our Alerting feature, and the Raygun team is busy at work making this feature available to all our customers. We will be notifying all our customers when this feature is available. You are also welcome to keep an eye out for the launch announcement in our Changelog. Since it’s such a popular integration request, we thought we’d share some specs and screenshots with you as we progress through the work.

Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.

With the introduction of SCOM 2022, teams now comes with native integration with Microsoft Teams, replacing the old Skype for Business integration. This powerful new update gives users seamless unidirectional access to the latest alerts and notifications within their teams channels. Once set up, notifications like this one will pop up in Microsoft teams channels as you desire, keeping you informed of critical issues as they arise.