Operations | Monitoring | ITSM | DevOps | Cloud

Developing Gen AI with NLP for ITSM Platform: A New Era of Admin Analytics

Gen AI, equipped with NLP capabilities, is under development to generate real-time widgets and insights from the ITSM platform for admin analysts. This interface will enable analysts to ask specific questions like ticket resolution stats. Gen AI will provide yearly and monthly insights, interact with Gen AI, and create dashboard charts. This innovative solution, combining Gen AI, NLP, and MLNLP technologies, is expected to launch by year's end.

Ivanti Initiatives Enable Customers to Succeed

Ivanti breaks down barriers between IT and security so you as our valued customer can achieve your business outcomes. To empower you to thrive, we have created a dynamic set of resources ranging from new webinars, ask-the-expert sessions and more to help you flourish with your Ivanti solutions and achieve your desired organizational objectives. It all starts with our quarterly product launches.

Step Into the Cloud-based Workspace Management of the Future

Cloud-based solutions like Ivanti Neurons offer your organization the latest capabilities, scalability and flexibility for software security and endpoint management. To maintain the most modern portfolio of solutions possible, Ivanti announced the retirement of Ivanti Workspace Control (IWC) on Jan. 31, 2024. That decision was rooted in our dedication to your success and the pursuit of innovation.

Securing your cloud castle: Effective Amazon VPC monitoring with Site24x7

In the realm of modern business, the cloud reigns supreme. Countless organizations rely on cloud infrastructure s for core operations, from storing sensitive data to running critical applications. However, with this reliance comes a vital responsibility: safeguarding your cloud environment against ever-evolving security threats.

InsightBench: A Benchmark for Evaluating End-to-End Data Analytics Agents

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

A deep dive into global DNS connection performance with IBM & Catchpoint

Imagine: Your executive team spent the last year developing messaging. Your design team worked for weeks on a compelling awareness campaign. Then, your marketing team deployed the perfect lead generation campaign. Your new customer, ready to make a purchase, eagerly clicks on your website link... only to be met with a frustratingly slow loading page.

AIOps use cases: Technical, operational, and business

ITOps stands at a crossroads: Teams need help managing high volumes of alerts and coordinating between different tools and teams. They must balance the agility offered by cloud technologies and the stability provided by on-premises solutions. Success relies heavily on adaptability and clarity, requiring flexibility, with synchronized technology stacks for seamless IT operations. AIOps, a term coined by Gartner, provides a straightforward way to improve IT operations.

New Redis open source server packages for Icinga DB

Finally, we are pleased to announce the availability of the new Redis* open source server packages for Icinga DB for all supported distributions . You may have already noticed that we had some issues with the previous packages here and there, but we’ve been working on them for months and now they’re finally available for you to use.

Better multi-timezone support for On-call overrides

Today, we are bringing enhancements to on-call overrides. For many remote teams using Spike, we are addressing the need to manage overrides across multiple time zones. This new design makes it easy to see override times in the local time of the person taking over. It adds clarity and helps you be mindful about on-call times. We also focus on clearly showing who is taking over on-call duties, enhancing overall management and coordination.