Operations | Monitoring | ITSM | DevOps | Cloud

IT on the 4th of July? Not with AI. | Zero Ticket Minute

What if your IT team could enjoy the Fourth of July without getting interrupted by password resets, VPN issues, and routine service requests? In this week's Zero Ticket Minute, see how agentic AI and automation help eliminate repetitive tickets so IT teams can enjoy the holiday while work gets done.

99% of database professionals are seeing AI benefits. So why are the security challenges increasing?

The numbers from the 2026 State of the Database Landscape: AI Edition are striking. 99% percent of respondents using AI report at least one measurable benefit for their database work. Automation is up, performance is improving, and three-quarters report significant cost savings. By almost any measure, AI is delivering. However, sitting alongside that near-universal positivity in the same dataset, security and privacy concerns have climbed to 64%. Regulatory compliance anxiety has risen to 40%.

Real User Monitoring: Introducing Session Replay for eG Enterprise

In the hospitality industry, every second counts—especially when it comes to online bookings. Recently, I’ve been working with a hospitality customer who relies on eG Innovations SaaS to monitor the performance of their booking website. Like many modern sites, theirs is powered by numerous plugins and external third‑party services, each playing a crucial role in delivering a smooth booking experience while also introducing potential points of delay.

10 Best Network Performance Monitoring Software for 2026

Almost every network monitoring tool on the market promises the same few things, which is full visibility, faster root cause, and fewer pointless alerts. Spend enough time looking into them and the websites all start to sound the same, and most of them read better on the page than they hold up on the day the network actually slows down.

Best IT Ticketing Systems for 2026

An IT ticket rarely arrives as a ticket. Instead, it arrives as a Teams DM to whichever technician replied fastest last time, and the request dies with that person's inbox. When a 200-plus-comment r/sysadmin thread on favorite ticketing tools outranks almost every vendor page on Google, that tells you how many teams are still hunting for a system their users will actually use. We compared the 9 best IT ticketing systems for 2026, aimed at IT teams handling internal tickets, not customer support desks.

How to Choose the Right ITSM Solution for Your Business

How do you tell which ITSM solution will actually fit your team when every vendor promises the same faster resolutions and lower costs? The tools look alike in a demo. The differences surface later, once your team has spent a few weeks actually using the tool. So much of it comes down to fit. A tool that suits your team's size, works the way you already do, and stays within budget will serve you far longer than a flashier one that doesn't.

Apple WWDC 2026 Announcements: How Ivanti Supports OS 27

Apple Declarative Device Management (DDM) is now the standard for device management across Apple platforms. As part of this transition, Apple is retiring legacy software update controls in iOS 27, iPadOS 27, macOS Golden Gate, watchOS 27, visionOS 27, tvOS 27 and later releases. This is just one of several platform changes arriving this fall that could impact how your team manages and secures Apple devices. The good news?