Operations | Monitoring | ITSM | DevOps | Cloud

IT teams across the digital world are currently facing their biggest test yet. Ensuring that things are running smoothly when employees are working from home. And they’re doing a very good job at it. But, there’s always room for improvement right? If you’ve ever been a part of an IT team, you know the pain of jumping between multiple software tools, the effects of a broken down collaboration system and the struggle for visibility amongst team members.

H.L. Mencken once famously wrote, “…there is always a well-known solution to every human problem—neat, plausible, and wrong.” More than just a pithy way to frame the entire concept of “cost containment” (whether network-specific cost, the broader category of IT, or the cost of anything else, to be quite honest), it’s an integral aspect of what I’ll be proposing in this and subsequent articles in this series.

I was introduced to Git and GitHub in May of 2014 – just shy of 10 years since Git was created in 2005. That same day I was also handed a MacBook Pro laptop and an IntelliJ license, the main tools with which I was to begin my new role as a developer in a new position at a new company. It all sounds lovely, right?

We are very excited to announce the official release of Ivanti Desktop and Server Manager Remote Control - A new Remote Control solution based on Ivanti technology! Ivanti continues to provide useful tools to support our customers in the Everywhere Workplace – especially in times where remote work is more often the norm rather than the exception.

On one of our monthly check-in calls, the Director of Infrastructure and Operations at one of our largest customers, was telling me how the one big problem he was still trying to solve is optimizing their OPEX or at least make it more predictable. He cited a popular Content Delivery Network (CDN) that they spend millions with as an example. The company had launched a new service and he spoke about how the CDN cost had quadrupled.

There are more than eight hundred pages of documentation for Pandora FMS. The science – and art, I think – of monitoring is very extensive. The needs of a large company are different from those of a medium or small organization. But even two large companies are not the same and their needs may be totally different.

Our product & dev team has been cranking out so many small, medium and big updates the last ~2 months, we thought we'd do a comprehensive sum up. Grab some coffee ☕️ and strap yourself in: the list is quite long!

The current landscape of what our customers are dealing with in monitoring and observability can be a bit of a mess. For one thing, there are varying expectations and implementations when it comes to observability data. For another, most customers have to lean on a hodgepodge of tools that might blend open source and proprietary, require extensive onboarding as team members have to learn which tools are used for what, and have a steep learning curve in general.