Operations | Monitoring | ITSM | DevOps | Cloud

Week 6 highlights from Knowledge 2020

The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs. Week 6 covered this ground in style.

Adopting a return to workplace strategy

ServiceNow Safe Workplace apps make returning to the workplace work for everyone As we continue to navigate the complexities of COVID-19, top of mind for enterprise leaders is how to safely re-open and return employees to the workplace. Getting here has been no small feat, and returning to our workplaces will not be, either.

Maximizing Your Splunk Investment: Introducing Splunk Lantern

Congratulations, you just bought Splunk! You made a great decision, and now it's time to start solving all those business problems on your plate. Maybe you are trying to reduce the time spent managing cyber risks from hours to minutes. Or you might be executing a digital transformation of your customer experience. Or perhaps you are trying to save $70 million dollars in an IT consolidation project. But you have just one question: how?

A Deep Dive into SignalFx Microservices APM Alerts

The promise of NoSample™ full-fidelity distributed tracing with unlimited cardinality exploration is that no application performance degradation will be sampled away. This ensures that executions, which exemplify problems related to latency and/or errors will be retained for further inspection and analysis. Additional value can be extracted from trace data by determining when such investigations should occur, in other words, by identifying spikes and anomalies in endpoint latency or error rate.

Anodot - Autonomous Business Monitoring

Business metrics are notoriously hard to monitor because of their unique context and volatile nature. Anodot’s Business Monitoring platform uses machine learning to constantly analyze and correlate every business parameter, providing real-time alerts and forecasts in their context. Anodot reduces detection and resolution for revenue-critical issues by as much as 70%. We have your back, so you’re free to play the offense and grow your business.

PagerDuty Salesforce Service Cloud Integration Workflow

Check out this demo of the PagerDuty Salesforce Service Cloud integration for customer service teams. See how a customer service agent can create an incident from a salesforce case, how an incident is assigned to the right person without falling through the cracks, and how an agent can maintain complete visibility into an incident before it gets resolved.