Digital operational maturity is defined as an organization’s effectiveness at real-time work and ability to focus on performance metrics that improve as the organization becomes more adept at responding to incidents. Based on extensive research and nine years of industry data, in conjunction with a survey of 600+ respondents from across industries, PagerDuty developed a model that identified the four following levels of operational maturity.

Network blind spots study is framed within a field controlled by three well interconnected elements: monitoring, security and visibility.

In this latest SnapSecChat video series, our CSO, George Gerchow, talks about the imperative for building the next-gen security operations center (SOC) of the future. Why? Because today’s IT landscape is becoming increasingly complex and cloud-based.

Around 1996, when I attended my first programming classes, C++ was the language of choice if you wanted to have a job in this industry. The Internet was young and not as widely available as it is now. Ruby and Python were still in their infancy. Now, in 2018, both have evolved and matured well enough to be in the top 10 most in-demand programming languages. In this article, I’m going to highlight features and contrasts between Python and Ruby.

Internet of Things (IoT) security ranks as a major concern for many enterprises. A 2018 survey of over 600 IT decision-makers worldwide conducted by 451 Research found that 55% of those polled rated IoT security as their top priority. It’s easy to see why.

Progressive Web Apps (PWAs) vs Native Apps is a hot topic of debate in the market. Everyone is sharing their thoughts on what is similar in both the app types, what makes them apart, and who will rule the market in future. I’m sure you will also have your own points noted in a notebook to speak on this topic.

Synthetic transactions facilitate proactive monitoring of online business services such as e-banking and e-commerce. They not only monitor existing services but can be used to simulate and test the quality of future user interactions with services. LogicMonitor includes Website Checks out-of-the-box but did you know that Scripted DataSources can be used to extend website monitoring into synthetic transactions?

Record keeping tasks such as data retention and disposal are an essential part of business management and regulatory compliance. At its core, data retention is about data control—meaning that an organization has taken steps to identify data throughout its organization, and then assess its importance, determine how long it will keep it, and then dispose of it.

2018 was a busy year for the ManageEngine IT operations management team. We tackled everything from major concerns like poor network performance, security, cost, enterprise growth, configuration management, and vendor lock-in to enterprise-specific issues such as providing uninterrupted connectivity to critical apps and departments, managing BYOD policies, and predicting future bandwidth needs.

Loki and Grafana are a perfect match. The backend is kept lean and space-efficient, while the user interface allows ad-hoc field parsing and simple statistics. This post details some of the UX goals we had to deliver logs simpler and faster.