Operations | Monitoring | ITSM | DevOps | Cloud

Enterprise services management. What’s that? Isn’t it all about IT stuff? You know, IT service management (ITSM)? Same/same? Right? Well, the answer is, “No, not really.” It’s about that too, but today it’s moved well beyond its original meaning and context.

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

On Saturday, December 12, our CEO was advised by an executive at FireEye of a security vulnerability in our Orion Software Platform which was the result of a very sophisticated cyberattack on SolarWinds. We soon discovered that we had been the victim of a malicious cyberattack that impacted our Orion Platform products as well as our internal systems.

Continuous Deployment (CD) requires setting up your infrastructure and automation to update your solution with the latest code change from the main branch. That’s what we call “Liquid Software”. Full automation makes your deployment seamless, less error prone, faster and it makes the feedback loop shorter because you can now deploy after each change. Achieving continuous deployment requires the following elements.

We’re excited to share that the official Elastic Cloud Terraform provider is now available in beta. Operations and SRE teams often rely on Terraform to safely manage production-related infrastructure using methodologies such as infrastructure as code, which allows you to apply peer-reviewed infrastructure changes in an automated and controlled fashion. The provider works with Elasticsearch Service on Elastic Cloud, Elastic Cloud Enterprise, and Elasticsearch Service Private environments.

With the speed of change in artificial intelligence (AI) and big data, podcasts are an excellent way to stay up-to-date on recent developments, new innovations, and gain exposure to experts’ personal opinions, regardless if they can be proven scientifically. Great examples of the thought-provoking topics that are perfect for a podcast’s longer-form, conversational format include the road to AGI, AI ethics and safety, and the technology’s overall impact on society.

This is the first in a series of interviews with experts about reliability, incident response, and related topics. Jeff Smith has been in the technology industry for over 20 years, oscillating between management and individual contributor. Jeff currently serves as the Director of Production Operations for Centro, an advertising software company headquartered in Chicago, Illinois. Previously he served as the Manager of Site Reliability Engineering at Grubhub.

At the recent Illuminate conference, Dave Sudia from GoSpotCheck shared the process that led them to choosing Sumo Logic for their observability needs.

Aurora, a hosted relational database service available on the Amazon cloud, is a popular solution for teams that want to be able to work with tooling that is compatible with MySQL and PostgreSQL without running an actual MySQL or PostgreSQL database. In order to leverage Aurora’s benefits fully, it’s critical to log and analyze the various types of monitoring data that are available from an Aurora environment.

2021 is around the corner and we had such a tremendous journey this year. Like many others, at Canonical, the publisher of Ubuntu, we lived different times and maybe more than ever we saw how important it was to stay connected. Therefore, Canonical continued to innovate in the telco world and brought Ubuntu closer to it, by offering open source systems and supporting the deployment of various applications.