At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. You don’t have to take my word for it. Here is Catchpoint’s endpoint monitoring data showing I speak the truth!
I have recently seen quite a few articles and talks covering why organizations are aiming at implementing a developer platform to help speed up the adoption of microservices within their organizations but before we get started on discussing what a developer platform is, the developer experience and productivity on Kubernetes, and how different teams are working through it, let’s define some common ground.
Today’s software is incredibly complicated and creates tons of data. Metrics, logs, and traces are generated constantly by hundreds of services for even simple applications. Every transaction can generate on the order of kilobytes of metadata about the transaction — and multiplying that to account for even a small amount of concurrency can create a few megabytes a second (or ~300GB/day) of data that needs to be captured and analyzed for later use.
Have you ever wondered why your bounce rate is always over 70% and can never quite figure out why? Your content reads great, you’ve got top-notch videos of your products, and you’ve even got a testimonial from Microsoft saying how good your company is! Well, all of these things seem to have little impact on visitors to your website if you have a) constant pop-ups or b) slow page loading speed (and if you have both, I’d disable Google Analytics now…).
Without question, the largest disruption the customer service market has ever experienced happened at the beginning of the pandemic. Millions of customer service agents across the globe were sent home overnight, causing major disruptions for companies that were too reliant on manual processes and tribal knowledge. Agents didn’t have the necessary tools in this new remote environment, and customers experienced unprecedented wait times as a result, with some requests never being answered.
The Knowledge 2021 Digital Experience, our annual user conference, includes sessions from ServiceNow customers and partners about how they’re leveraging the Now Platform to grow their businesses and reshape their industries.
I’m very pleased to announce that ServiceNow has been named a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations and capabilities. According to this evaluation, “ServiceNow has grown to a low-code platform of the first rank. Known for its IT service management solutions, ServiceNow has invested heavily in its low-code tooling and ‘workflow platform’ messaging.
