Operations | Monitoring | ITSM | DevOps | Cloud

Emerging AI use cases in ITSM Knowledge management, chatbots and self-service

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

Protect Against Netscaler Vulnerability CitrixBleed

CitrixBleed, or CVE-2023-4966, is now an infamous security vulnerability affecting Citrix NetScaler that allows attackers to hijack user sessions by stealing session authentication tokens. Unfortunately, it has affected many NetScaler customers including Xfinity, which lost data for 36 million customers as a result of CitrixBleed. There is no way to protect against CitrixBleed by configuring the NetScaler WAF to detect and block it.

Cloud-native infrastructure - When the future meets the present

We’ve all heard about cloud-native applications in recent years, but what about cloud-native infrastructure? Is there any reason why the infrastructure couldn’t be cloud-native, too? Or maybe it’s already cloud-native, but you’ve never had a chance to dive deep into the stack to check it out? What does the term “cloud-native infrastructure” actually even mean? The more you think about it, the more confusing it gets.

How We Leveraged the Honeycomb Network Agent for Kubernetes to Remediate Our IMDS Security Finding

Picture this: It’s 2 p.m. and you’re sipping on coffee, happily chugging away at your daily routine work. The security team shoots you a message saying the latest pentest or security scan found an issue that needs quick remediation. On the surface, that’s not a problem and can be considered somewhat routine, given the pace of new CVEs coming out. But what if you look at your tooling and find it lacking when you start remediating the issue?

Cybersecurity & Compliance: What the Board needs to know and needs to ask

Vigilance and awareness are critical for compliance and cybersecurity maturity. If board members are not familiar with the key indicators of success for maintaining a resilient business and meeting compliance requirements, they are not fulfilling all their responsibilities. Board members need to understand the principles of their duties to alleviate potential exposure to cyber risk and other outage causing events that could harm the organization’s revenue, and reputation.

Navigating AI in SOC

With notable advancements in Artificial Intelligence (AI) within cybersecurity, the prospect of a fully automated Security Operations Center (SOC) driven by AI is no longer a distant notion. This paradigm shift not only promises accelerated incident response times and a limited blast radius but also transforms the perception of cybersecurity from a deterrent to that of an innovation enabler.

What's in store for AI in 2024 with Patrick Debois

In this episode, Rob is joined by Patrick Debois, a seasoned industry expert and DevOps pioneer. Patrick shares his personal odyssey within the realm of DevOps, reflecting on the current state of the industry compared to his initial expectations. The conversation delves into the convergence of business analytics and technical analytics, exploring innovative approaches developers are adopting to integrate generative AI into their products.

Whats New in WhatsUp Gold 2023.1

In this webinar, product experts Greg Collins and Jason Alberino will discuss how WhatsUp Gold lets you find and fix network infrastructure problems fast – with its unmatched combination of out-of-the-box functionality, intuitive workflows, visual mapping and system integrations. They will dive deeper into the new functionalities.

Incident response that's fast and cost-effective: Why 3 companies chose Grafana Cloud

When an incident occurs, every second counts. On-call staff need to quickly get all the relevant information in front of them in a way that’s easy to digest so they can more successfully investigate the issue and communicate with relevant stakeholders.