The pandemic has accelerated the digital imperative across all industries. At ServiceNow, our purpose is to make the world of work, work better for people. That purpose has never been clearer as we help our customers solve some of the most pressing challenges of the 21st century—from talent shortages to continuing global vaccination efforts—and everything in between.

During the pandemic, companies that weren’t digitally enabled had great difficulty dealing with the massive disruption that hit them overnight. For me, this reinforced the lesson that great customer experience goes beyond simply boosting engagement or providing multiple touch points. Instead, customer-centric companies outperform by realigning operations and processes for better customer outcomes.

Employees and customers want seamless experiences wherever work happens—in an office, a hospital, a manufacturing floor, at home, or on the go. To survive in the new world of hybrid work, companies must embrace digital platforms that empower their most important stakeholders. That’s why I’m thrilled to announce the Now Platform® Rome release, which is generally available to customers starting today.

Manufacturers were already reexamining how they use technology when COVID-19 hit and significantly accelerated that need. Some transformed and were able to pivot quickly, but others are still grappling with challenges in their supply chain and demand fluctuations. There will be more changes, including unexpected ones, and manufacturing operations must adapt quickly. Digital transformation has some real advantages in the industry.

Founded in 1896, healthcare company Roche has innovation in its DNA. When you’re in the business of creating new medicine and diagnostic tests for millions of patients across the world, innovation can transform lives. My role is in our people and culture (P&C) team. For the past number of years, we’ve been looking for more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.

5G technology promises user benefits that include faster network speeds, better remote access to networks, more seamless videoconferencing, and more robust network security. These are all necessities for the new world of work, and many are eager to embrace them. The technology also offers advantages to telecommunications companies: Despite those benefits, many telecom providers continue to struggle with legacy processes.

We’re thrilled to be positioned as a Leader in the 2021 Gartner Magic Quadrant for ITSM (Information Technology Service Management) Tools. That’s eight years in a row that ServiceNow® ITSM has been positioned as a leader. You might wonder if, after all these years, the shine starts to wear off. In fact, we could not be more excited about this recognition. We’re happy to note that we’re positioned highest in both vision and the ability to execute.