In just the last two years, ServiceNow has doubled the features and functionalities of the Now Platform to manage larger, more complex workflows for the new world of hybrid work. As demand for digital transformation grows, so do expectations for effectively leveraging data to create highly personalized experiences for customers and employees and to unlock productivity across the enterprise.

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.

Nick Borgwardt, director of ITx workflows at ServiceNow, co-wrote this blog. How do I reset my password? How do I add someone to a distribution list? How do I request ergonomic home office equipment? At many companies, when employees have questions like these or need help, they face the complexity of threading together siloed processes. Sometimes a task can require getting in touch with multiple departments, creating friction and frustration. Other times, it’s not even clear where to start.

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

July 30 is System Administrator Appreciation Day. We honor all 33,000 ServiceNow system administrators who help make the world of work better for people. From overseeing instance security updates and critical configurations to proactively maintaining instance health, you are critical to the success of ServiceNow projects. Thank you. To show our appreciation, we want to ensure you know how to prepare for every stage of the system administrator journey.

Access to any airport is tightly governed. When you’re one of Europe’s busiest airports and a high-profile piece of national infrastructure, you cannot have unauthorized people wandering about. At Copenhagen Airport, we have more than 20,000 people cleared to access the airport. These might be security staff, baggage handlers, IT service providers, catering teams, and others. As the airport has grown, so has the number of on-site workers.

IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees.

Old news: The pandemic changed the world. New news: Security operations still need to act as if the crisis continues. Here's why. Prior to the pandemic, organizations around the world were already moving forward with digital transformation. COVID-19 forced enterprises to scale like never before—adding public cloud services, new network devices, remote workers, and software as a service (SaaS) applications.

Responsibilities have increased for many employees over the last year. The combination of job pressures, new virtual work environments, and personal responsibilities has caused employees to feel overwhelmed. In a 2021 Indeed survey, 52% of employees reported feeling burned out, up from 43% a year earlier. For individuals in roles that serve the entire enterprise—such as human resources and legal—this administrative work compounds quickly.

As more and more companies settle into the new reality of hybrid work at scale, the ease of making desktops accessible from anywhere—along with the adoption of workflow technologies and processes all from a single platform—will be critical. To enable the best employee experience, companies need to be able to transition seamlessly between remote and in-person work environments.