We’re excited to announce the expansion of the ServiceNow Training and Certification portfolio with several new additions for application and citizen developers on the Now® Platform. Forrester predicts by the end of this year, 75% of development companies will use low-code platforms, which enable developers of all skill levels to quickly create apps.
We say it all the time: Behind every great experience is a great workflow. But what’s behind a great experience? If you ask ServiceNow’s User Experience (UX) team, it’s software that is user friendly, visually beautiful, empowering, and productivity-boosting; and that people connect with emotionally. That provides, from start to finish, and at every touch point along the way, a fantastic experience.
A May 2021 executive order mandated that federal government agencies invest in both technology and personnel to centralize and streamline access to cybersecurity data, accelerate migration to secure cloud architectures, and advance toward a zero-trust architecture. A zero-trust architecture doesn’t refer to a predefined, out-of-the-box network security solution. It’s a strategy based on an agency’s cybersecurity plan that contains a collection of zero-trust concepts.
It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools. This is the second consecutive year that ServiceNow has been positioned as a Leader and is recognized in the report for market understanding, product offering strategy, and sales execution & pricing. Today more than ever, third parties are key partners in business success.
At its core, government should be human centered. To deliver the best experiences for people, agencies must put citizens and employees first. Unfortunately, it’s not uncommon for many public sector agencies to rely on legacy operating models to get work done. These models were not built with the user in mind, but rather the task at hand. Now, as governments tackle digital transformation, new opportunities arise to make service delivery and operations more human and more citizen-centric.
Nathalie Tousignant, director of ITSM product management, co-wrote this blog. For decades, work was a place we went, where colleagues gathered in person for meetings, problem-solving, and chats over coffee. Then, the COVID-19 pandemic hit, and the way we thought about work changed overnight. Many tried to fit the processes of traditional in-person work into a virtual setting. The result?
Data is at the heart of every business today. But if we don’t understand the data or if the data isn’t accessible, it doesn’t do us much good. More important than the data itself is having the right data in the hands of the right people who can execute at the right time. This need has given rise to edge computing, which helps businesses glean insights from data by processing it as close to the source as possible.
How clear, complete, and colorful is your IT asset data? Is it like the picture below, where you see only a small portion of the bigger picture to answer important questions about your IT estate? Without color, you’re missing even more context. You need better IT asset discovery. Having a snapshot provides a limited view. It lacks context and is like managing your IT assets in silos. It’s cumbersome, inefficient, and ineffective.
Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.
