Today, employees are consumers of the workplace. Just as companies compete for customers, they compete for candidates and to retain their existing workforce. Employees want a sense of belonging and to feel engaged in their everyday work. When employee happiness and engagement is lacking, it impacts the satisfaction and quality of work—and could mean missed business growth. [Transform employee experience.] According to Gallup, highly engaged business units can result in.

IDC recently surveyed nearly 2,000 IT and business executives on their maturity as it relates to organizational agility. Although the vast majority identified agility as a critical business capability in a digital economy, less than 15% identified as extremely agile.

When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.

High-profile analyst firm Omdia completed its vendor-landscape Universe study, Selecting an AIOps Solution, and we’re excited to announce ServiceNow was named a Leader in the AIOps space. Omdia focused on real-world usage of AIOps rather than exclusively on technology for technology’s sake.

A 2020 McKinsey Global Survey found 31% of organizations have fully automated at least one business process, and another 35% of organizations were piloting automation of at least one process. Although automation has streamlined workflows to some degree, it doesn’t provide visibility into processes to aid optimization efforts.

At ServiceNow, our people show up every day driven by a core set of values aligned to a single mission: Inspire our customers to workflow any challenge. This includes helping our customers be successful as they operate within a complex and dynamic regulatory landscape.

More and more, working smarter and faster means building more intelligent software with a focus on AI capabilities to enhance machine learning, increase automation, and produce faster, more accurate predictions. Unlocking the benefits of artificial intelligence is a central focus for the ServiceNow Advanced Technology Group (ATG)—a customer-centered innovation group founded in August 2020.

Last year, European organizations spent $300 billion on digital transformation, according to IDC. Yet, only one in four businesses is realizing an appropriate return on investment (ROI) from it.

The role of the chief information officer (CIO) continues to evolve in response to an always-changing business environment. Through its unique position among the C-suite, the CIO is a strategic adviser who has historically been a highly influential and prominent figure for important decision-making across the enterprise.

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.