Operations | Monitoring | ITSM | DevOps | Cloud

As defined by ITIL an ‘Incident’ is an unplanned disruption or reduction in quality of service and a ‘Problem’ is the underlying thing that caused the Incident. They are obviously related and there are endless pages on the internet going into incident and problem management as part of ITSM, so we won’t delve into this topic in any detail. The key issue is resolving the incidents themselves isn’t always enough, you need to get to the route cause of the problem.

If you’re building applications and running services in Microsoft Azure, SquaredUp for Azure is a presentation layer that sits on top of the Azure APIs enabling you to produce effective, informative and engaging dashboards.

Amazon Web Services and Microsoft Azure do not need any formal introduction. They are two major players in the cloud computing and virtualization industry. AWS leads with about 32% market share. On the other hand, Azure is the next closest with about 17% market share. Both the tech giants, AWS and Azure, have been on an onward growth trajectory with revenue boosts coming in every quarter.

Modern networks are complex beasts. With this complexity comes many opportunities for things to go wrong. Additionally, networks are often the backbone of businesses, and so when they don’t perform to the best of their capabilities, your business may suffer. As a network administrator, this is certainly something you’d rather avoid. One of the best ways to avoid business-impacting issues is to see them coming and fix them before they have a chance to wreak havoc.

Mattermost Release v5.28 is generally available today. The new feature release offers granular administrator roles, certificate-based authentication with AD/LDAP, and in-product notifications. The release includes the following new features.

Anyone who’s worked in IT knows a great deal of the day-to-day work doesn’t come down to one secret trick—the job consists mainly of stringing together hard-won wisdom and convenient Google searches to solve problems. Working in IT is a little like parenting; when you’re first told you need to pick up your children’s LEGO bricks every day, you say, “Really? Is it really necessary to do it every single day?” But you only have to step on one at 1 a.m.

In my last post, we talked about the Android Enterprise features that are going to be the most useful in supply chain. (If you missed it, you can see it here: The Most Important Android Enterprise Features for Supply Chain.) Those are aspects of Android Enterprise that are going to make your life easier. However, to get there, we have to go through a bit of a hard transition.