Operations | Monitoring | ITSM | DevOps | Cloud

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Data-Driven Decision Making: Leveraging Website Monitoring Metrics for Business Growth

Even if you’ve only been a digital business owner for a short time, you likely already understand the importance of metrics like click-through rates, engagement, and follower demographics. What you may not be aware of, however, is how much of an impact proactive website monitoring can have on catalyzing your business growth. Just as your marketing metrics should inform your next campaign, you should rely on website monitoring metrics to prioritize strategic improvements.

AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

Generative AI for Knowledge Management: Pros, Cons and Best Practices

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

A guide to Grafana OnCall SMS and call routing

Many organizations use incident response setups that enable them to page on-call personnel via calling or sending a message to a phone number. In this guide, you will learn how to configure such a system by using Grafana OnCall. For practical purposes, we’ll pair it with Twilio, though the same basic workflow should be applicable to other platforms. We will start with a basic setup that uses a phone number in Twilio to both call and send SMS messages to a webhook integration in Grafana OnCall.

The Top 10 Web Analytics Dashboard Examples

Web analytics dashboards are essential tools for businesses looking to enhance their online presence, optimize user experience, and achieve their wider business objectives. By supplying actionable insights and facilitating data-driven decision-making, these dashboards help businesses stay competitive in today's digital landscape.

The Best Practices For Microsoft Teams Hybrid Meetings

Bad meetings in the age of hybrid aren’t just annoying, they’re a huge cost sink. They drop productivity, reduce employee happiness, and sometimes, in the worst cases, lead to missed business opportunities. All that can be avoided with the right approach to making hybrid work the right way. Here are the best practices for Teams hybrid meetings that you need to know.

5 Key Feature Updates In The New Teams Client And What They Mean For You

The Teams desktop client has been rebuilt to prioritize performance and offer a faster, more streamlined, and adaptable experience for users. It’s a fairly sizeable update and there’s a bunch of new features that are worth taking a look at but here are our top 5 and why they’re important for you.