Operations | Monitoring | ITSM | DevOps | Cloud

COBIT Framework: A Different Take on Service Management

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

How One Company's IT Service Desk Used Automation to Reduce Incident Tickets

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

Enterprise Service Management: ITSM for the rest of us

Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.

MSP Live Chat: Timely Tactics for Powering Through a Downturn

With recession chatter growing louder, how should MSPs be shifting their tactics to lower their risk, jump on new opportunities, and thrive? Find out by watching a special live discussion featuring some of our favorite past guests including OITVOIP CEO Ray Orsini, LifeCycle Insights co-founder Alex Farling, and returning co-host, TitanHQ Channel Chief Tom Watson. We provided practical, real-world tips on the following and more.

CFEngine 3.20 released - Modularity

Today, we are pleased to announce the release of CFEngine 3.20.0! Over the past few years we’ve focused on ease of use, new user experience, and out of the box value, giving you the ability to do much more through only the Mission Portal Web UI. This has resulted in several important steps forward; policy analyzer, compliance reports, host specific data (CMDB), and CFEngine Build with custom promise types and other modules.

Build and deploy a Nuxt3 application to Netlify

Imagine you want to build and deploy a Nuxt3 app on Netlify. Because custom scripts are not allowed on Netlify, you will not be able to perform custom tasks like automated testing before deploying the website to your Jamstack hosting platform. That is where continuous integration/continuous deployment comes in. With a CI/CD system, you can run the kind of automated tests that create successful deployments.

Sematext Cloud | Full Stack Visibility in One Place | A Cloud Monitoring solution

Sematext Cloud is a comprehensive cloud monitoring platform that provides all the tools you need to ensure your systems are running at peak performance, through a single pane of glass. Get end-to-end visibility, drill down on what really matters, and receive alerts when anomalies occur. Whether you work in the front-end or the back-end, Sematext has you fully covered.