Operations | Monitoring | ITSM | DevOps | Cloud

Some devs use JavaScript in the browser; some use JavaScript on the server. What if you do both?

CFEngine 3.17.0 introduced custom promise types, which enable CFEngine users to extend core functionality and policy language in a simple way. As an example of the power and simplicity of this new feature, I will show a promise type that helps to observe a website’s status. The module which implements this promise type was written in a couple of hours.

The adoption of cloud-based solutions has become increasingly common. The proof for this is evident – according to Gartner, Inc., the worldwide public cloud services market is expected to grow by 6.3% in 2020, up to a staggering $257.9 billion in value. The Flexera 2020 State of the Cloud Report, released on April 28, 2020, states that more than 90% of respondents have adopted cloud computing, with the top three cloud service providers being – AWS, Azure, and Google Cloud Platform.

When making changes to applications these days, it’s hard to understand and predict the impact of those changes before you deploy. API connections are multiplying, and with new cloud platforms such as containers/serverless, it only add to the complexity. Some people have trouble remembering whether they closed the garage door or turned off the coffee maker. Can you remember all the details of your latest API contract change? Let alone who would be impacted and needed to be notified?

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.

The goal of management is always to ensure productivity and the fulfillment of preset objectives. But having so many employees working remotely because of current global circumstances or corporate policies makes performance management challenging. Here we have keys to managing individual performance remotely. None of these keys involve cracking a whip for getting the level of performance you want.