Monitoring is essential for enhancing the reliability, performance, and user experience of all software systems. IT operations can employ two key monitoring strategies to assess system health: black box and white box monitoring. This blog discusses both approaches and highlights how ManageEngine Site24x7, an AI-based IT observability platform, can assist organizations in adopting white box monitoring to improve IT operations.

Good decisions help leaders keep operations smooth and grow their business. With the right data at the right time, executives can solve problems quickly and take advantage of new opportunities. This blog will explore how StatusIQ helps executives make informed decisions by providing real-time data on system health, optimizing resource allocation, enhancing communication, and improving customer trust.

In this post, Doug Madory reviews the highlights of his wide-ranging internet analysis from the past year, which included covering the state of BGP (leaks and the state of RPKI adoption), submarine cables (both cuts), major outages, and how geopolitics has shaped the internet in 2024.

This whitepaper explores how proactive monitoring Microsoft Teams using the NiCE Active 365 Management Pack for Microsoft System Center Operations Manager enhances collaboration and communication in IT environments. The whitepaper highlights the importance of monitoring critical metrics, such as call quality, user activity, and service performance, to ensure seamless operations.

As 2024 comes to a close, we at GripMatix are proud to reflect on an impactful year full of new solutions, updates, and enhancements for Citrix monitoring. With a focus on improving visibility, efficiency, and performance monitoring through Microsoft SCOM, we’ve delivered tools and features to address the evolving needs of Citrix administrators. Here’s a look back at what we achieved this year.

DNS monitoring ensures your domain records are accurate, secure, and performing well, helping prevent outages and attacks.

Learn how to get started with OpenTelemetry Logging, streamline your observability, and enhance debugging with structured, context-rich logs.

The Managed Service Provider (MSP) industry is highly competitive. The growing demand for IT management and support has led to a proliferation of MSPs, ranging from small to established providers. This saturation intensifies pressure on profit margins and heightens expectations for delivering faster, more efficient services. With many MSPs competing for business, companies must find ways to differentiate themselves to attract and retain clients. At ScienceLogic, we know that AI holds the key to success.

My new crystal ball was delivered this morning, so it’s time to make some enterprise mobility predictions for 2025. I ordered it on an early black Friday deal yesterday and got free overnight shipping. Even though my AI-driven shopping guide encouraged paying for same-day delivery, I saw no need to pay for faster amusement. But enough about my ecommerce buying habits; let’s look at what mobility and supply chains operations teams might see in 2025.

Event-driven automation is a powerful approach to managing enterprise IT environments, allowing systems to automatically react to enterprise events (Observability / Monitoring / Security / Social / Machine) and reducing or removing the need for manual intervention. This post discusses 11 common automation tasks that are ideal for enterprise DevOps teams looking to enhance operational efficiency, reduce downtime, and ensure business continuity. Struggling with ideas for where to start?