Operations | Monitoring | ITSM | DevOps | Cloud

Analytics are great. We can all agree there. But not all analytics are created equal. FireHydrant has long offered incident analytics dashboards that provide an in-depth look at the entire incident lifecycle. You can see how incidents impact services and teams, understand retrospective participation and completion, and even get insight into follow-ups. But great analytics do more than simply organize data. They help you tell a story.

The Internet is everywhere these days, woven into how businesses operate and connect with customers, partners, and colleagues. It's not just a luxury; it's a necessity. Keeping things running smoothly means having a network that's on its A-game all the time – no glitches allowed. Why? Well, network downtime isn't just an inconvenience; it's like a money-eating monster that also affects how people see your company.

At Rootly, we're integrating AI into incident management with a keen eye on privacy. It's not just about tapping into AI's potential; it's about ensuring we respect and protect our customers’ privacy and sensitive data. Here's a quick overview of how we're blending innovation with strong privacy commitments.

We are pleased to announce that we have released a new feature that allows you to collect Heroku Router metrics by path! By default, this option will not be enabled as it will increase your number of total metrics. If no action is taken, you will continue to receive your Router metrics in the default format. This provides a good overview of your application’s total connection times, requests by method/status, etc.

In my role here at Splunk, I get the opportunity to speak to a number of our customers about the challenges they are facing in building and running these complex platforms that power today’s environments. And what’s more, is that the challenges are more or less the same.

According to the N-able MSP Horizons Report 2024, which was conducted by channel research specialists Canalys, the current number one challenge for MSPs is New Customer Acquisition. So, as we continue to look helping MSP build out their marketing plans, how are you looking to stand out from the crowd and generate the leads you need to grow your MSP business?