Operations | Monitoring | ITSM | DevOps | Cloud

Few areas of development have seen as much recent change as mobile. Mobile phone and app usage spiked during the pandemic as we adapted to life with social distancing procedures. And even post-Covid, many mobile habits have stuck, whether it’s using apps for connecting with friends, shopping, getting healthcare, or staying fit. In the first half of 2022, daily time spent on mobile devices in the US was up 39% from three years ago and up 9% from late 2021.

DORA metrics, not to be confused with the beloved children’s cartoon character, are a bit trendy at the moment in the world of technology. The DevOps Research and Assessment group (DORA) is run out of Google. They run surveys and do research into what makes organizations successful in the Digital Age. They’re probably most well known for their yearly State of DevOps Reports and the book Accelerate.

One of the most important events you should be monitoring on your network is failed and successful logon events. What comes to most people’s minds when they think of authentication auditing is OS level login events, but you should be logging all authentication events regardless of application or platform. Not only should we monitor these events across our network, but we should also normalize this data so that we can correlate events between these platforms.

In technical support, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team. By utilizing Honeycomb, our support engineers can monitor, troubleshoot, and investigate customer issues with great efficiency.

Since ServiceNow launched the Service Graph Connector for OpenTelemetry in the Innovation Lab in April 2023, we’ve seen customers use it in pre-production environments. Today, I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB).

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.