In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. Generative AI—where machines “understand” human language and respond to and act on it—can make that happen. That's why I’m excited to announce ServiceNow® Generative AI Controller and Now Assist for Search.

There are many advantages to using dashboards that are powered by open-source technology that make them a compelling choice for many organizations. Below we will discuss some of the major benefits of using dashboards that are built with the help of open-source technology, along with examples of some of the leading use cases for which open-source technology has been utilized.

At our recent company retreat, we set out to achieve 2 main goals with our fully remote team: Based on the feedback from the team, we succeeded! 🎉 The retreat schedule is a key component to achieve our retreat goals, and we’re happy to share with you what works best for us!

You probably have been hearing a lot about automation and artificial intelligence (AI) these days, with a vision of some kind of AI-driven world that will take all of our jobs away. The reality is that there’s always too much work to do. AI and automation are more likely to help people get their jobs done more efficiently rather than take them away. Basic automation can have large returns for the network – and improve the quality of work.

Network monitoring is a challenging job because networks continue to evolve to meet ever-changing client requirements. Businesses today heavily depend on their networks, and even a short outage can lead to penalties and lost profits. This is why your monitoring tool must also transform itself to not only scale as you grow but offer new features that address new challenges posed by the increasing usage demands placed on your network.