Operations | Monitoring | ITSM | DevOps | Cloud

AI

From Manual to Digital: The Impact of Technology on Business Operation

A little over a decade ago, businesses relied heavily on manual processes to carry out their day-to-day operations. Unfortunately, manual completion of business tasks was often time-consuming and prone to costly errors, leading to lower productivity and decreased profitability. Fast forward to 2023, businesses all around the world are turning to technology to streamline their operations, making them more efficient and productive.

Creating AWS email templates with Handlebars.js and MJML

In the next two posts (maybe more) I'll share how we have developed elmah.io's email templates currently sent out using Amazon Web Services (AWS). This first post will introduce template development using MJML and Handlebars.js. In the next post, I'll explain the process of building them on Azure DevOps and deploying them to AWS.

The evolving role of AI in knowledge management

Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

Revolutionizing the Job Search: A closer look at Lensa's innovative platform

It's never a good time to be looking for a job. But if you are in that unenviable position, the good news is that, in today's labor market, the chances of you landing a good job - one you like and can excel in - have never been better.

Embracing Innovation: 4 Ways Industry Leaders are Utilizing Tech for Growth and Expansion

Innovation has been a driving force behind the growth and expansion of industries over the years. As technology continues to advance, industry leaders are always on the lookout for new and innovative ways to utilize it to gain a competitive edge. In this article, we will explore four ways industry leaders are utilizing technology for growth and expansion.

Goliath Technologies Unveils AI-Powered Monitoring and Troubleshooting Assistant - KIP

Philadelphia, PA – April 6, 2023 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, today announced the introduction of KIP, an AI-powered monitoring and troubleshooting assistant. Powered by OpenAI/ChatGPT 4, KIP is designed to help IT professionals improve efficiency when monitoring and troubleshooting user experience issues.

AI 101: Automating the Mundane

Join Nicholas Wegman, Ph.D., Senior Director of Artificial Intelligence and Alex Barnes, Senior Director of Product Management, in a three-part series that demystifies the science behind Artificial Intelligence (AI) and reveals how it can increase your margin. Taking an insightful journey into its history and present-day market trends, they will discuss why AI may—or may not—represent an ideal solution for every business.