Operations | Monitoring | ITSM | DevOps | Cloud

January 2025

Introduction to developer experience: What, why, and how

The core concept of developer experience (or DevEx) is simple: happy developers are more effective developers. Great developer experiences create opportunities for success, while poor DevEx leads to frustration and delays. Though the concept is easy to grasp, real-world developer experiences depend on many complex factors.

Generative AI QE: Insights from testing Sumo Logic Mo Copilot

Generative AI is transforming industries by automating tasks and delivering AI tools, such as AI assistant Sumo Logic Mo Copilot, to enhance operational efficiency. But, these advancements also challenge traditional quality engineering (QE) methodologies. Unlike conventional software testing, AI models produce dynamic, context-sensitive outputs, requiring a new approach to validation and testing. At Sumo Logic, we faced similar challenges while testing Mo Copilot.

Why Measuring Both Inputs and Outputs is Critical for Engineering Excellence

Engineering teams are under constant pressure to deliver software that aligns with top line business goals: Unlocking Innovation, Reducing Costs, and Improving Customer Experiences. But how do organizations ensure their engineering practices actually move the needle? The answer lies in measuring both inputs (the practices teams adopt) and outputs (the results they achieve).

How to migrate to Grafana IRM: find the right path for your organization

Hundreds of organizations have migrated from legacy incident response tools to Grafana IRM in recent years as they look to improve production reliability, reduce costs, and consolidate their tooling. Grafana IRM, our incident response and management product, has helped organizations such as LATAM Airlines simplify stressful incidents with observability-native workflows, but every organization has its reservations about the actual migration process.

Intro to Synthetic Monitoring

Welcome to the second video of our new series, Frontend Observability & Monitoring! Datadog Synthetic Monitoring is a proactive monitoring solution that enables you to create code-free API, browser, and mobile tests to automatically simulate end-user workflows and requests on your front-end applications. This video will walk you through setting up browser and api testing capabilities so you can keep tabs on your application uptime and ensure a reliable user experience.

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Voices of the Community: Cycle.io in 2024 and Beyond

The customer is the lifeblood of any company, and a good customer has the potential to make a huge impact on the direction and success of your business. Here at Cycle.io, we are no exception. We believe that when you come to Cycle, you are not only getting great tech but also receiving an excellent customer experience. The customers we work with every day are paramount in driving innovation and keeping us honest.

Flying Solo in IT: IT Management as a One-Person Team

When it comes to managing IT operations, there's already enough to handle, but what if you have to handle it all solo? It may seem daunting, but it is possible to thrive as a one-person IT team! We'll be chatting with Brian Wolters, a solo IT Director, to see how he handles operational IT leadership tasks and what you can do to keep your organization running efficiently while maintaining your mental health.

The Importance of Data Normalization for Log Files

Imagine sitting in an airport’s international terminal. All around you, people are talking to friends and family, many using different languages. The din of noise becomes a constant thrum, and you can’t make sense of anything – not even conversations in your native language. Log data is similar to this scenario. Every technology in your environment generates log data, and information about the activities happening from logins to processing.

How to streamline ITIL processes for incident management

Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.