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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

In the beginning: How ServiceNow was born

“It was November 5th, 2003. I knew that we had to start a company before I became 50, because a 50-year-old can't start a company. So, at 49—November 24th is my birthday—we started,” says Fred Luddy, ServiceNow founder. He began the company with a single laptop at a desk in his house. Although he founded the company alone, he couldn’t build it alone.

Announcing our brand evolution: Why the world works with ServiceNow

When Fred Luddy founded ServiceNow nearly 20 years ago, he envisioned a company built on two pillars: empathy and optimism. To this day, we approach every challenge with the optimism that we can solve it and the empathy to guide our way. These are amazing times we live in. Yep, I said it: amazing. Sure, we have big challenges, but it’s amazing that things are working, that the world is working. We’re playing a major role in that.

[ManageEngine Webinar] Understanding the role of AI in IT service management

A central theme in digital strategies today is AI and figuring out how to integrate AI with existing IT service management efforts. In this webinar, you will learn how AI-based products and services can be incorporated into your current ITSM and ESM efforts.

Major New Features and Enhancements Now Available for Ivanti Workspace Control

We have just released Workspace Control 2022.1 (10.8.0.0), which contains three major new features and several bug fixes. We’ve also included several workflow improvements based on User Voice requests which were submitted via the Product Ideas page on the Ivanti Community.

Defining Your IT Security Perimeter

It wasn’t too long ago that a security system would be nothing more than a few walls, some cameras, and an inattentive security guard. That’s no longer the case In today’s digital landscape. Now organizations must invest in securing their assets from a growing number of cyberthreats. To start, they must first draw up the boundaries of their IT security perimeter.

How to Really Benefit From Problem and Change Management

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new support procedures and expectations. Providing exceptional support isn’t only about quick response and incident resolution; much of it boils down to processes behind the scenes that keep you proactive. Enter: problem and change management.

Who is Most Vulnerable to Ransomware Attacks? New Report Reveals Latest Trends.

No one will be surprised to hear that ransomware is, once again, on the rise. The last two years have seen a stratospheric increase in both the frequency and sophistication of attacks. In a just-released report from Ivanti, Cyber Security Works and Cyware, 2021 closed out with alarming statistics including a 29% increase in CVEs associated with ransomware, and a 26% increase in ransomware families compared to the previous year.