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The Engineer's Guide to Preparing for Black Friday 2020

Black Friday—we all know what it looks like. Hundreds of people swarming stores after Thanksgiving, jostling for the best deals. But in light of COVID-19, this arrangement could be dangerous. Over the last few years, Black Friday has become a digital event, and this year should be even moreso. According to Forbes writer Richard Kestenbaum, “88% of global consumers told a Visa study they’re planning to buy gifts this holiday season.” Yet “only 20% of U.S.

Best practices for meta-monitoring the Grafana Cloud Agent

Earlier this year, we introduced the Grafana Cloud Agent, a subset of Prometheus built for hosted metrics that runs lean on memory and uses the same service discovery, relabeling, WAL, and remote_write code found in Prometheus. Thanks to trimming down to the parts only needed for interaction with Cortex, tests of our first release have seen up to a 40% memory-usage reduction compared to an equivalent Prometheus process.

Troubleshoot Faster With LM Logs, Now Generally Available!

This past year we’ve been hard at work building LM Logs to help ITOps and DevOps teams troubleshoot more efficiently. Today we are happy to announce that LM Logs is generally available! LM Logs is an intelligent log monitoring solution that analyzes 100% of log data and surfaces it contextually with metrics and alerts for faster troubleshooting.

A Platform to Automate All The Things

In my seven months at Puppet, I continue to be amazed at the opportunity we have to drive value in some of the biggest companies and institutions in the world. Automation is no longer a nice to have -- it’s a must. As more companies further their cloud strategies to include cloud-native infrastructures, the complexity increases, making automation indispensable.

Puppet and Relay: The Future of Hybrid Cloud Automation

Over the past year, we’ve talked to people building and operating the next generation of applications. Across the map, we saw cloud-native applications built upon an ever-increasing number of public cloud infrastructure APIs, tools, and managed services. Modern infrastructure lets anyone create automation, not just a few gatekeepers. This shift is powerful, but comes at the cost of complexity, which we built Relay to manage.

Why we built Mattermost Cloud

Mattermost Cloud offers our trusted Mattermost self-managed collaboration platform as a software-as-a-service and removes the burden of administration. Organizations are adopting cloud strategies and moving to cloud software. There are costs associated with hosting and securing software, especially in a highly available environment. Deploying and maintaining a self-hosted environment requires expertise and an upfront investment of infrastructure.

Steer OCI to Kubernetes with Artifactory and Helm 3

With the latest release of JFrog Artifactory, your Kubernetes world just got a lot bigger. Artifactory’s Docker registries are now compliant with the Open Container Initiative (OCI). Repository support for images compatible with OCI and support for the Helm 3 client mean you can run K8s with a high degree of versatility. Once you’re no longer locked exclusively into Docker, you can run either part of your container ecosystem or all of it using any OCI-compatible client.

Survey: 47% of IT Professionals Said Quality of User Experience Has Not Suffered Due to Remote Work

Over the summer, we surveyed nearly 400 IT professionals regarding their use of enterprise service management in their organizations. This post highlights some of the survey's key findings, including: For many organizations, this preparation has paid off, with 61% of IT professionals claiming that they are consistently providing the same level of service working remotely, and 47% claiming that their quality of user experience has not suffered because of remote work.