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7 Best Software Options for Managing Customers

All businesses have some key goals in common: they must be able to help their clients and to generate profits by helping them. However, even if you do your best to focus on your customers’ needs and wishes, it can be easy to prioritize your business goals instead. The thing is that tracking your communication with customers can be very difficult. This is one of the main reasons why organizations need to have effective client management.

Webinar Highlights: How Texas Instruments Uses InfluxDB

It’s back to school season, and oftentimes, that means people are purchasing TI-84 calculators for their kids. But did you know that Texas Instruments makes so much more than calculators? 😁 Michael Hinkle, a Probe Engineering and Manufacturing Supervisor at Texas Instruments, recently presented on “How Texas Instruments Uses InfluxDB to Upload Product Standards and to Improve Efficiencies”.

The State of Robotics - August 2020

So that’s the summer gone (hopefully, that heat was awful). Or winter if that’s where you are. Seasons change and so does the state of robotics. Fortunately, that’s what we’re here for. Before we get into it, as ever, If you’re working on any robotics projects that you’d like us to talk about, be sure to get in touch.

Network Monitoring: More Dashboards Lead to More Clutter. Here is What the Experts Do.

Cloud and digital transformation have made business operations more efficient than ever. However, with more connected tools, devices, and platforms, monitoring has become a major challenge for IT professionals. Here is a simple analogy – imagine, you are the captain of a ship with thousands of passengers. The entire ship’s control rests in your hands. To better understand what is going on in your ship, you have installed various tools.

How to monitor IIS effectively

Microsoft Internet Information Services (IIS) is a popular web server for hosting web applications and is widely used in many sectors, such as healthcare, banking, e-commerce, logistics, etc. The IIS web server is the backbone of many IT infrastructures. But if the IIS web server encounters problems, it can lead to websites and applications experiencing higher response times, and timeouts resulting in end-users either leaving your website or complaining about the performance.

SRE Leaders Panel: Testing in Production

Blameless recently had the privilege of hosting some fantastic leaders in the SRE and resilience community for a panel discussion. Our panelists discussed testing in production, how feature flagging and testing can help us do that, and how to get managers to be on board with testing in production. The transcript below has been lightly edited, and if you’re interested in watching the full panel, you can do so here.

Coffee break: SCOM Update Rollup 2

As you would’ve heard, SCOM Update Rollup 2 is here! But what exactly does that mean for you? SCOM experts Leon Laude and Shawn Williams break it down in the August episode of the Coffee Break webinar. Leon Laude is a SCOM Consultant and the author of the popular ‘The System Center Blog’. Shawn Williams is our very own SquaredUp Technical Evangelist, who was formerly a Systems Admin at Purdue University for 23 years.

Building Momentum with a Gold Stevie and Highest Ranking in AIOps Market Analysis

We are super excited this week to celebrate not just one but two major accolades: winning a Gold Stevie Award and achieving the highest ranking in every category of EMA’s new AIOps Radar Report. Resolve won the Gold Stevie in the Digital Process Automation Business Technology Solution category, which recognizes the best solutions for automating complex workflows and digital business processes.

Observability vs Monitoring

So what exactly is observability? Is it just a new-fangled term for 'monitoring'? Well, no. Observability goes further than mere monitoring. Observability involves the combination of 3 pillars – Metrics, Logs, and Tracing – to give a much more in-depth view of what your application is doing. Observability offers proactive insights into how your application and/or infrastructure are likely to behave, whereas monitoring is only reactive in nature.

Evaluating Deployment Options for Citrix Cloud

I recently published an article around the Virtual Apps and Desktops service, a Citrix Cloud offering that allows customers to host backend Virtual Apps and Desktops management components in the cloud. With Citrix Cloud, while the VDAs remain in the customer’s network / control, the control plane is hosted by Citrix and managed by them. There are several advantages of Citrix Cloud.