Organizations large and small are taking advantage of cloud computing. This can be as simple as leveraging Office 365 or migrating all of their business applications from a data center into the cloud. We’ve all been witness to the explosive growth of cloud applications over the past several years. When organizations start considering migrating business applications to the cloud, there are many considerations, everything from security, compliance, cost, disaster recovery, and more.

The main purpose of ITAM software is to provide you with a complete and comprehensive inventory of your organization’s IT assets. However, narrowing this to technology leaves out non-IT assets, and prevents you from managing your stock cost-effectively. For that reason, it’s essential to build a non-IT asset inventory along with the hardware and software ones. This way, you’ll have a truly unified inventory to see your assets’ relations and act in consequence.

A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform. Digital transformation is in full swing, and the market demands a more agile and productive way to build software.

As an IT service manager, you love solving problems and helping your people improve business processes. You thrive on those unexpected moments where your experience adds value, whether providing advice to someone in-house or collaborating with a customer. However, you need to have efficient processes and practices in place. Otherwise, you’re never going to be able to do the things you love the most.

Privacy and data protection remain essential priorities for companies of all types and sizes. More organizations realize they are accountable for any personal information they store, even with a justifiable business reason. While regulations like GDPR technically cover the personal data of European residents, it is wise to treat all customer data with the same level of responsibility.

No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas other times, we’re sitting there doing nothing because we forgot our passwords and must wait for an administrator to reset them.

The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.