Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility.
From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations.
Around 57% of data breaches are attributed to poor patch management. This stat clearly attributes to the need for patch management to keep the organization safe by mitigating security vulnerabilities. Without the right patch management software, it becomes difficult for organizations to identify critical updates. Only implementing a patch management process is not enough for any organization to win the game.
The second decade of the 21st century witnessed an unprecedented paradigm shift in the educational sphere. With the onset of the pandemic, conventional ideas of an educational institution gave way to a far modernized and on-the-go approach. Joining class and listening to teachers’ lectures on Zoom or through Microsoft Teams is now the new norm.
Executives have a difficult task ahead of them: innovating against a backdrop of global uncertainty. To minimize the possibility of disruption, they’re seeking business strategies that enable them to cut costs while pursuing ambitious projects at scale. This might seem like more of a paradox than a balancing act. However, some executives are meeting their goals with global business services (GBS).
Digital technologies have emerged as the most fundamental tools for the survival of businesses in the fiercely-competitive modern marketplace. Implementation of modern technologies helps achieve the most desirable business objectives. However, the adoption of innovations to facilitate digital transformation also brings cybersecurity challenges too.
Customer relationship management (CRM) is sometimes like a bucket. New customers represent water going into the bucket, and departing customers reflect water flowing out. The water level—or the number of customers—rises and falls depending on the amount of water flowing into the bucket and the number and size of the holes. At ServiceNow, we recognized we had a leaky CRM bucket, thanks to rapid customer growth.