Although the word “contract” immediately takes us to the Legal department, it also has a lot to do with IT. Having a proper contract lifecycle management of IT and software assets not only helps organizations to reduce costs, but if connected to the assets themselves, it becomes an effective way to boost productivity. The easiest and quickest way to do this is using as your contract lifecycle management software – on top of being your ITAM tool. How?

Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.

You’ve probably heard the terms ITIL and ITSM, but the distinction between the two can be a little unclear. Throw incident management into the mix, and the whole thing can feel pretty confusing. This article aims to explain what they are, the differences between the three, and importantly how they fit together. First, let’s establish what each of the terms actually mean.

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever before.

Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll also share some tips on how to create an effective feedback form for your needs.

Getting a unified IT asset inventory can be a headache. Thus, you might be tempted to postpone it. However, sooner or later, you’ll need to get it done. So, we'd recommend you'd better not procrastinate. Sounds a bit harsh, we know, and we understand the reason behind it too. This can be a pretty daunting task, especially if you have multiple files and apps, or untracked assets. But don’t panic! What if we told you you can have your inventory done in just a day?

If you’re thinking about ITIL certifications for 2023, you’ll find a lot of helpful information and guidance here. ITIL certifications are globally recognized as the standard in IT Service Management (ITSM). These certifications provide individuals and organizations with a clear indication of competency and knowledge in relation to ITIL best practices. You have many ways to go about it.

It's important for any business to keep track of its IT assets, and when it comes the time to do a relocation, things can get a bit tricky. Without the proper IT asset tracking in place, it can be difficult to locate where everything went and who is responsible for what. In this how-to guide, we will walk you through the necessary steps to properly track asset relocation with. With the right tools in place, your business can avoid any potential headaches down the road! Let's get to work.

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.