ITIL 4 value streams have become a hot new topic for ITSM teams all over the world. The latest version of ITIL may have caused a learning curve for IT professionals and left a lot of room for discussion and elaboration. Value streams are not new; in fact, the concept has been around since as early as the beginning of the 20th century in Ford’s factories. Now, ITIL 4 has leveraged value streams as a core concept in an attempt to deliver value to all stakeholders.

Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. ‍ This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.

Highly successful companies and individuals share one similarity: They have an extremely clear vision of what they want to achieve and why. They know that although all work delivers outcomes, not all outcomes yield the same value. That’s why goals and a goal framework are important. Goal setting has always been essential to business success. Businesses today face different conditions and need systems to support their unique challenges in managing goals.

Hello Nexthinkers, Today is a great day for us. We just received the amazing news that for the second year running we have won 2022 Gartner Peer Insights the Customer Choice award! I wanted to take this opportunity to thank our entire community and also share why this is a big deal for us.

When an organization starts to flourish the number of assets that it procures increases, and with that keeping a track of all of them becomes a task for the employees. Traditionally organizations used to keep a track of all these assets by maintaining spreadsheets, but with a major change in the way how organizations work, maintaining spreadsheets became difficult.

As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to what they need with little or no downtime.

IT asset management (ITAM) is a critical corporate capability for keeping your organization and its assets safe. The global pandemic, in particular, put the need for effective ITAM capabilities front and center for many organizations, with investments in the are growing. But where is ITAM heading in 2023 and beyond? To help understand its evolution, we asked six ITAM and ITSM industry authorities for their opinions on the ITAM trends to keep in mind for 2023.

Maintaining a business includes several tasks that need to be done without making any mistakes. These activities are performed day to day to guarantee that everything is done in a systematic way. However, if processes are manual then things can be hectic, and chances of error is more. Most importantly there is not a great margin in restaurants, which is why saving expenses is essential for business. Hence, asset maintenance must be done regularly otherwise business will suffer.

New Jersey, December 9th, 2022 – Alloy Software is proud to announce the new release of its Alloy Navigator ITSM/ITAM suite, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The December 2022.2 release focuses on usability enhancements. The brand-new features aim to provide more straightforward navigation through the product, add more apps you are already familiar with to integrations, and introduce automated audits for macOS.

We know there are several businesses that heavily rely on types of equipment and assets in order to run their daily operations efficiently such as QSR businesses. That is why it is important to keep assets maintained. However, in these businesses, manual tracking methods are not effective, which is why asset management software is essential for Business. It provides several benefits to the QSR outlet. Although there are several businesses that utilize a spreadsheet in order to keep track of assets.