As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.

ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.

Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.

In the business world, information technology (IT) is everything. Without it, companies would struggle to keep track of their data and operations. However, managing all of a company’s IT assets can be a daunting task. This is where IT asset management (ITAM) comes in.

As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still prone to failures and breakdown.

I’m excited to announce Gartner has named ServiceNow the AIOps worldwide market share leader.1 We believe this confirms that ServiceNow® Predictive AIOps delivers on the promise of proactive IT. AIOps helps organizations drive resilience, efficiency, and proactive IT operations at scale. By distilling signal from noise, ServiceNow AIOps helps organizations better identify root causes and facilitate faster remediation.

If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.

Businesses today operate in a highly dynamic environment. And it’s safe to say that over the last couple of years IT departments have witnessed an unprecedented change. While digital transformations have been among the key initiatives for most organizations, covid 19 catapulted enterprise digital transformation to become the top priority for many businesses. With this shift, the IT department has taken center stage.

Maintenance does not always mean repairing your assets and equipment but lots of organizations think in that way. As we know repairing assets can be costly, so organizations keep using assets until asset breakdown. As a result, they have to pay more maintenance expenses. But with a condition monitoring system, you can always keep your assets maintained. In this blog, we will know what a condition monitoring system is and what are the advantages this system provides! So, let us begin.

We have gone through several definitions of IT service management and service management, but the meaning of ‘service’ is still not clearly stated. So, when you ask – What is service? Everyone has their assumptions and answers according to their experience. But as the global economy is growing day by day, service plays a vital role in shaping the economy. And you need the right and perfect answer – What is a service?