Self-service as a function has become ubiquitous, whether employed to improve customer satisfaction, employee engagement or both. With the slow but sure transition to a hybrid working model, customers (and employees) have begun to demand a better experience when it comes to servicing and issue resolution. According to The Hackett Group 2022 Key Issues Study, self-service automation has seen the most common shift in technology function workload for three years in a row.

There are still countless medium & small-size organizations that are utilizing spreadsheets or manual methods for asset tracking & storing asset information. This traditional method can be used until small has extremely limited assets or countable assets. But when organizations grow asset numbers grow as well and spreadsheet utilization becomes less effective due to inaccuracy.

Many years ago, in my earliest IT jobs in Omaha, Nebraska, I realized the field of data was going to continue to evolve and, as such, there would always be a need for people who worked with and understood data. Regardless of which industry someone worked in—financial, medical, governmental, transportation, or retail—someone would have to work with and maintain business data, or the business would fail. This realization led me into the world of databases and SQL Server.

Think about the process of building a jigsaw puzzle. After placing every piece on the table in front of you, different colors and types, you don’t really know how they’ll form a complete picture—and you certainly don’t know if any are missing. You have little choice but to sort through everything to understand what you have and how each piece relates to another. You can see where you need to go, but nothing looks like what’s displayed on the box.

“Try turning it off and on again.” This advice normally works for my mom, but not for me. When I needed to present at an event last year, I got frustrated when I couldn’t connect to the network. The front desk at the venue referred me to technical services. “Uh-oh,” I thought. “Here we go.” But I was wrong. The technical services person quickly assessed my level of know-how and adjusted her talk track to cater to my needs.

According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ITSM now is more important than ever (even more so, after the pandemic), and industry leaders agree. What does this mean for ITSM professionals? This blog details how the ITSM profession evolves and what technical and interpersonal ITSM skills professionals will need to excel in 2022 and beyond.

In this competitive business world, the room for mistakes is getting smaller and smaller every day. When you want to give the best service to your customers it is essential that you invest in the best IT helpdesk software. However, how will you know which software is best for your business! In this blog, we will know IT helpdesk questions with answers that will assist you in finding the best helpdesk ticketing software. So let us begin with the basic question of helpdesk ticketing software!

Organizations are increasingly reliant on their internal IT teams to supply business-critical services and operations in today’s business climate. As IT activities become more integrated into business operations, more and more IT departments are opting to implement service management best practices, to meet the evolving requirements of the businesses. But what is service management? Let’s look!

From the education sector to the manufacturing sector, from the healthcare industry to the food & beverage industry, from QRS businesses to businesses hub almost every industry took a hit due to pandemic. But the HORECA industry and travel industry are some of the biggest sectors that are affected because of the pandemic. However, when the first wave of COVID cases rose, all industries were closed and lots of employees lost their jobs, and several were forced to work from home.

We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.