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DevOps Customer Success - How to increase service availability, accelerate innovation, and improve pipeline performance

By industrializing software delivery, DevOps has the potential to transform IT in the same way that Henry Ford transformed manufacturing Back in 1913, Henry Ford started a manufacturing revolution. On December 1, the first automotive assembly line heralded the advent of mass production and reduced the time required to build a Model T to only 2 ½ hours. That allowed Ford to slash manufacturing costs as well as the price of his iconic automobile.

The Reviews are In: What the Workspace Control Edge Intelligence Users Find Most Helpful

The Ivanti Workspace Control 2020 release that occurred in August included Ivanti Neurons for Edge Intelligence, an innovative new feature which enables administrators to query endpoints and get real-time intelligence from across the enterprise in seconds. A function that works regardless of whether endpoints are on or off the corporate network. An essential feature considering the number of employees working from home.

Integrations diagnostics and an enhanced ServiceNow integration: we're doubling down on rapid time to value

In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

How ServiceNow IT Operations enabled remote work during COVID-19

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

Is Your ITAM Strategy Ready for 2021?

IT asset management (ITAM) is one of the most crucial strategies for businesses to practice. If 2020 had you shuffling monitors and laptops all over the country, 2021 isn’t going to make things any easier. Next year looks to bring all new sets of challenges for tracking, maintaining, and budgeting for the assets that your IT organization has not had their hands on in almost a year.

Deloitte harnesses ServiceNow IT Business Management

As a world leader in professional services, Deloitte knows how to innovate and meet client requirements to a high standard. The professional services network uses ServiceNow IT Business Management and ServiceNow digital workflows to operate efficiently and deliver on client projects. Once Deloitte had achieved initial success with query management, the team began examining opportunities to use ServiceNow to digitise workflows across the organisation.

What's the best way to create ServiceNow Incidents from SCOM?

If you have ServiceNow and SCOM you will want to integrate these tools to ensure they deliver maximum value for your business. There are four key benefits of creating ServiceNow incidents from SCOM: 1) Increase value of existing infrastructure monitoring tools by consolidating information and integrating them with connectors. 2) Understand root cause of the problem and reduce Mean Time to Repair (MTTR) by transforming incidents into actionable alerts.

IT Service Management: The Supporting Bridge for Hybrid IT Infrastructure

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there are slew of challenges to keep in mind. Tackling those migration challenges has led organizations to hybrid IT—an environment of technology infrastructure that lives partially on-premises and partially in the cloud.

10 Tips for Increasing Operational Efficiency

Operational efficiency is crucial to the success of your company. Improving efficiency is a combined effort of measuring and refining processes, employees, technology, and financials. The goal is the continual improvement of these aspects to maintain and increase your business’s operational efficiency. Do you want to learn more about enhancing your operational efficiency? Check out StartingPoint, the platform for customer success and service management!