Employees in an organization expect instant support and turnaround to their issues when they contact the internal helpdesk. To facilitate this, companies invest a significant amount of time and money to build and implement self-service portals. But this makes little or no impact on the self-service adoption numbers. This is because self-service portals are still external to employees. It’s difficult for employees to remember the tool or the access URL to reach out for help.

BLOOMFIELD, N.J., November 17, 2020 (Newswire.com) – Alloy Software announced today that Consumer World Awards®, world’s top achievement awards program for the consumer industry, has named Alloy Software a Grand Trophy winner. Consumer World Awards is a premier awards program that recognizes consumer products, companies and people from all over the world.

In this new series of Now on Now stories, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories will inspire you--our customers and partners--to achieve even greater business value and resiliency through the Now Platform®. For more information, visit the Customer Workflows Book of Knowledge.

As businesses continue to grow, the diversity and complexity of infrastructure components, applications and processes increase. It is important for the IT team to manage interactions with these hybrid components seamlessly for the effective functioning of the organization. By 2021, over 75% of midsize and large organizations will have adopted a multi cloud and/or hybrid IT strategy – Gartner Introducing Orchestration center for all your integration needs.

Ninjas are known for their stealth and agility, skills that take much practice and study to master. They are never satisfied with their current abilities and always seek to improve. Those noble aspirations are not limited to secret warriors. In the current climate, IT leaders are also busy adding new capabilities to their skillset. In my IT Experience Podcast, I regularly sit-down with IT pros who have valuable advice for their peers.

IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to connect employees and IT.

Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud adoption becomes more prevalent, let’s take a look at why the cloud pairs so well with IT service management (ITSM).

IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows ServiceNow Onboarding and Software Asset Management (SAM).

In today's press release, we announced the incorporation of Ivanti patch management technology into the XM Cyber BAS platform! XM Cyber is a multi-award-winning leader in breach and attack simulation (BAS) advanced cyber risk analytics and cloud security posture management.

Network Monitoring is often considered the key in ensuring an efficiently run network. However, as the business and its operations keep expanding, network monitoring goes from being a responsibility to become a necessity. At a larger scale, network issues can result in significant hindrances for the operations.