A Configuration Management Database (CMDB) contains all relevant information about the hardware and software components used across an organization’s IT environment. Even more important, a CMDB defines the relationships and interdependencies between those assets. This makes it easy to understand, manage and report on the service being delivered.

Back in the late 1980s, the UK government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations to govern the way private and public sector organizations manage IT with a set of standard practices.

Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend trillions on acquisitions every year. Yet study after study puts the failure rate of mergers and acquisitions somewhere between 70% and 90%”.

OpsRamp’s ServiceNow Integration Delivers Faster Problem Isolation, Better Impact Analysis, And Quicker Reaction Times.

OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?

2019 could be the year of artificial intelligence (AI) in IT service management (ITSM). To better understand why this may be the case, let’s take a closer look at AI, how it works and the benefits associated with it.

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

Patrick, Vincent and myself founded Nexthink because we believed in a future in which IT departments and employees work together to have a great digital experience. At that time, we observed that IT departments were traditionally focused on server, network and applications and often neglected the employee experience as a key driver for success and productivity. At best, organizations were reactive to support users, instead of proactively fixing issues before employees were impacted.

In describing why Nexthink is a critical partner in their value-offering Morten Grønneb?k, Chief Commercial Officer at BusinessNow, said “What we were experiencing as a consultancy company was that SLAs might be green out there, but your customers or end-users’ satisfaction was often red.” Indeed, prior to Nexthink, BusinessNow was increasingly faced with a major issue: clients’ IT departments were blind to IT issues at the end-user level, although data centers seemed oper