Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
Companies deploy shared services teams to centralize and consolidate operations of multiple units. These teams can help sales, marketing, finance, legal, and other groups and each department is their customer. There are also shared services groups that are available to service many with few people, such as global marketing supporting field marketing or sales engineering with global sales. Most times this is done via e-mail with several people on :CC, spreadsheets, or not at all.
Zero Trust security. Some would say it’s the latest and greatest buzzword and this disposition is understandable given the amount of jargon introduced into the Information Technology market each year. With vernacular being used interchangeably like “AI,” “Machine Learning,” and “Deep Learning,” these words get stripped of their real significance.
As an important part of the security ecosystem, Identity Management shields organizations against cyberattacks. In 2018 and 2019, Osterman Research published important findings indicating hackers’ increased preferences to target employees with social engineering being one of their preferred methods. But identity governance is not an easy task.
The days of the one-size-fits-all IT strategy are over. Employees have higher expectations for their workplace experience than ever before – which leads to growing tension when their unique needs are not met by IT. The only solution is a full embrace of personalized, right-sized IT services. Delivering consistent personalized service is easier said than done, however. Organizations must first develop a comprehensive understanding of their employees.
Customer service is what makes or breaks a business. Many companies are inefficient when it comes to operating their customer support. Let’s look at the seven types of customer service and the pros and cons of each one.
The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request infrastructure or process-related changes and take action on approval requests using phones or tablets.
Bloomfield, NJ – February 10th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today a new version of the Alloy Navigator app on Android and iPhone. The mobile app update is available now and includes several new features to support change management and approval workflows.
